Frequently Asked Questions
Have a question about our products or your order? We’ve answered some of the most common questions below to help your shopping go pawsitively great!
Products & Pet Care
01 Which shampoo should I choose for my dog?
Choosing the right shampoo depends on your dog’s coat, skin and grooming needs. Our shampoo range includes options developed with sensitive skin in mind, as well as products suited to different grooming requirements. Read each product description to find the best fit for your furry friend.
02 How do I use your grooming products?
Each product has its own instructions for use. Always read the label or product description before applying a product to your pet, and follow the recommended directions for the best results.
03 How often should I wash my dog?
This depends on your dog’s breed, coat type, lifestyle and individual needs, though we usually recommend every 3 to 6 weeks depending on the breed. Use a shampoo specifically intended for dogs and follow its instructions. If you’re unsure how often your dog should be bathed, ask your professional groomer or veterinarian for guidance.
04 Do you sell products for professional groomers?
Yes! Our store stocks a bulk range of pet care products and selected grooming equipment for everyday use and professional grooming needs. Browse our Professional Range to explore the products currently available.
05 How do I choose the right product for my pet?
Start by considering your pet’s specific needs, such as coat type, grooming routine and the purpose of the product. Our product descriptions provide helpful information to guide your choice. If you’re still unsure, get in touch with us and we’ll do our best to help.
06 Are all your products suitable for sensitive skin?
Our shampoo range includes options developed with sensitive skin in mind, but suitability varies between products. Check the individual product description and instructions before use.
Delivery & Shipping
07 Do you deliver nationwide?
Yes! We deliver across South Africa, so you can shop for your pet’s essentials from wherever you are. Simply enter your delivery address at checkout to complete your order.
08 How much does delivery cost, and how long will it take?
Delivery costs and available options are displayed at checkout. Delivery times may vary depending on your location and order processing. Any applicable free-delivery offers will be subject to the terms displayed on our website.
Returns & Refunds
09 Can I return a product or request a refund?
If you’re unhappy with your purchase or have an issue with a product, please contact us to discuss it. We assess return and refund requests on a case-by-case basis and will guide you through the next steps in line with our returns policy and applicable consumer law.
10 How do I arrange a return or refund?
Please contact our team before sending an item back so we can understand the issue and advise you on the process.
Email: info@upcmanufacturing.co.za
Telephone: 010 021 0222
Please have your order details handy so we can assist you as efficiently as possible.
Still have a question?
Get in touch with our team. We’re happy to help you find the right products for your furry family!
